Bags and Backpacks
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returns & exchanges
You can return items within 7 days of receipt of delivery.
Any claims for misprinted, damaged, or defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date.
We cannot grant a refund, credit a customer’s account, or replace a printed product unless:
The product was misprinted
The product was damaged
The product does not match the fulfillment information
Customer must provide a photo of the item in question to prove it is misprinted or incorrect
Non-Defective Items:
We understand that sometimes items may not meet your expectations but are not defective. However, we do not accept returns for non-defective items. We encourage you to carefully review product descriptions, specifications, and sizing information to make informed purchase decisions.
Cancellation of Orders:
You may cancel your order within 24 hours after placing it. After this period, orders cannot be canceled. Please contact our customer service team for cancellation requests.
Exchanges:
We do not offer exchanges for non-defective items. If you wish to receive a different item, please follow the return process and place a new order.
